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FAQ's: Most common questions asked

How can I pay for a plasmid?

Our checkout accepts orders for invoiced payments (to your company or university) or you can pay by major credit card, debit card, wire transfer or PayPal. When you are paying by credit card, you will need to select ‘Don’t have a PayPal account’ when the shop sends you into the PayPal site. By selecting this option you should be able to pay without using a PayPal account.


Is my Intellectual Property protected?

Yes, any sequences we synthesise are entirely your own and have no reach through rights on any DNA we synthesise.


If I order the wrong plasmid, can I exchange it?

We pride ourselves on being flexible. Whether you can change your product depends largely on what the mistake was. If you purchased a particular variant but actually wish you had bought another variant then we can usually swap it if you ordered it within the last 28 days.

If you have bought a plasmid that is designed for a completely different purpose to the one you have purchased then we may not be able to swap it without good justification. If the insert you bought was flanked by the wrong restriction sites we should be able to change it provided you bought it within the last 28 days.


Where do you ship to?

We ship our products via FedEx globally. Delivery times are normally 2-3 days after we post the item, which normally happens within 24 hours from purchase.


How long will my order take to process, ship and deliver?

We will attempt to process your order and ship your product within 24-48 hours. If there is a delay we will try to contact you as soon as possible.

Delivery times are largely dependent on your location. Currently, we are based entirely in the UK and so overseas deliveries may take up to two weeks. In 2013, Oxford Genetics will be establishing distributors in many countries. We hope this will speed up our future delivery capacity significantly. If you ordered your product more than two weeks ago, please contact us for an update.


Our Offices

UK Office
Oxford Genetics Limited
Medawar Centre
Robert Robinson Avenue
OXFORD
OX4 4HG
United Kingdom
+44 (0) 1865 415 107
US Office
Oxford Genetics Limited
210 Broadway #201
Cambridge
MA 02139
+44 (0) 1865 415 107
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